„A weak call in one minute can destroy a customer relationship that has grown over years“
- Mystery calls provide you with continuous feedback from inbound and outbound.
- Concretely identified starting points make your training courses effective.
- Control addresses sent via mystery calls control data security in the call centre.
adreko GmbH works with a modular measuring system that can be adapted to your needs to improve your customer satisfaction in the contact centre.
Through the external and objective analysis of quality by experienced, professional testers, you gain time for other tasks in your company. We can either work in parallel with this or offer you a "complete package". In this case, adreko takes care of everything for you, from planning the test scenarios to evaluating the calls. In the end, you profit from the results in our clearly arranged scorecard. We would be happy to provide you with the recordings of the calls.
You think your subject area is too special?
adreko is specialised in individually adapted test scenarios (healthcare, education, tourism etc.), all impressions are collected, passed on and compared.
Your customer perspective in the company.
Do not only test your call centre quality, but also ensure customer contact quality on all levels in your company with our quality cockpit.